Privacy Policy
Last updated October 4, 2026
Hudlyn connects founders with physicians for paid, one-hour business advisory sessions. This page explains, in plain English, what we collect, why, and what we never do with it.
What we collect
- Account details: your name and email address, and a phone number if you give one.
- Physicians: your profile (specialty, topics, bio, affiliations, availability and rate) and, if you choose to verify, your NPI number and the public record about it from the national NPPES registry. Your NPI is never shown publicly.
- Founders: your profile and what you write when you ask for a session.
- Sessions: booking details, messages, the video recording, a transcript and AI-generated notes, when each person joined and left, and the feedback each side gives.
- Payments: handled by Stripe. We never see or store full card numbers or bank details.
Recordings and transcripts
Sessions are recorded for the participants' own benefit, so both of you can look back at what was said. Recordings can be streamed inside Hudlyn by the two participants and cannot be downloaded. We do not read, mine or sell your conversations. A small number of senior staff can open a specific session's recording or transcript only when it is needed to resolve a dispute about that session; every such access is logged internally with the reason.
Recording consent is shown before every session. Sessions are business advice, not medical care: please do not discuss identifiable patient information.
How we use your information
- To run your account, bookings, messages, payments and payouts.
- To show physician profiles to founders (never the NPI, contact details, or any affiliation you hide).
- To send the emails a booking needs: sign-in codes, requests, confirmations, reminders and receipts.
- To keep the platform safe, including preventing fraud and resolving disputes and chargebacks.
- We do not contact physicians' employers, and we do not sell personal information.
Who processes data for us
We use a small number of providers to run Hudlyn: hosting (Vercel), database and sign-in (Supabase), email (Resend), payments (Stripe), and our video and transcription providers. They process data only to provide their service to us.
Keeping and deleting data
If you close your account, your profile is removed from Hudlyn straight away. We keep records of sessions, payments and invoices for as long as needed for tax, accounting and dispute purposes. You can ask us to erase your personal information entirely; we will do so unless the law requires us to keep it.
Your choices
You can see and edit your profile at any time. To ask for a copy of your data, a correction or deletion, email hello@hudlyn.com.
Changes
If we change this policy in a way that matters, we will tell you by email before it takes effect.