Terms of Service

Last updated October 4, 2026

These terms are the agreement between you and Hudlyn (“we”) when you use hudlyn.com. They are written to be read. If anything is unclear, email hello@hudlyn.com.

What Hudlyn is

Hudlyn lets founders book paid, one-hour video sessions with physicians for business advice about products, markets and clinical workflows. Sessions are not medical care. No physician–patient relationship is created, and nothing said in a session is medical advice for any individual. Do not share identifiable patient information.

Accounts

• You must be at least 18 and give accurate information.
• You are responsible for activity on your account. Sign-in is by a code sent to your email.
• Physicians confirm that they hold an active licence to practise and that the information on their profile is true. Physicians are responsible for any obligations to their employer, such as conflict-of-interest disclosures. A verification badge says exactly what we checked and when; it is not an endorsement.

Booking and payment

• The physician sets an hourly rate. Founders pay that rate plus a 10% Hudlyn fee.
• A founder proposes times; the founder's card is authorised (held, not charged) only when the physician confirms. The charge is captured after the session.
• Requests the physician does not answer within 48 hours lapse, and nothing is charged.
• Physicians receive their full rate for each completed session, paid out through Stripe.

Cancellations and no-shows

• Either side can cancel free of charge more than 12 hours before the session.
• Inside 12 hours: if the founder cancels, the full amount is charged; if the physician cancels, the hold is released in full.
• If the founder has not joined 15 minutes after the start, the session counts as held and is charged.
• If the physician does not join, the hold is released in full, including our fee.

Recording

Sessions are recorded and transcribed for both participants. By joining a session you consent to this. How recordings are stored and who can access them is explained in our Privacy Policy.

Disputes

If something went wrong with a session, raise an issue from the session page instead of confirming it. We will hold the payment while we review it and tell both sides plainly what we decide.

Coins

Founders may earn coins. Coins have no cash value, cannot be transferred or sold, and cannot be used to pay for sessions or fees.

Acceptable use

Be respectful. Do not harass anyone, misrepresent who you are, scrape the site, or use Hudlyn to send spam. We may suspend accounts that break these terms.

Liability

Hudlyn provides the platform; the advice in a session comes from the physician. To the extent the law allows, we are not liable for decisions you make based on a session, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.

Changes and closing your account

You can close your account at any time. If we change these terms in a way that matters, we will tell you by email before the change takes effect.